Human-led. Agent-powered.
Your judgment stays in control. The agents do the heavy lifting: taking actions, completing tasks, and running your processes end-to-end. Built on Claude, wired to your tools, designed around exactly how you operate.
Built on proven foundations
A chatbot answers questions.
An agent gets things done.
Most "AI for business" is a wrapper around ChatGPT with your logo on it. That's not what we build. We build agents: systems with memory, tools, and the ability to take real actions inside your business.
Generic chatbot
Answers questions. Forgets everything. Knows nothing about your business. Requires full re-prompting every session.
AI copilot / assistant
Suggests and autocompletes. Still needs a human to execute every step. Saves minutes, not hours.
Agentic system
Takes actions. Uses your tools. Completes multi-step tasks end-to-end. Operates autonomously on defined workflows.
Generic AI doesn't know your business.
It never will, unless someone builds it for you.
Off-the-shelf tools are built for everyone
ChatGPT, Copilot and generic chatbots are tuned for the average. They don't know your pricing, your clients, your process, or your industry quirks.
SaaS subscriptions stack up, deliver little
Another AI platform means another login, another integration, another monthly fee, for something that still can't answer a question about your own business.
Your leads still fill out dumb forms
Contact forms are a dead end. They don't qualify, personalise or give any instant value. They send an email into a void.
Your team's best time goes to repetitive admin
Proposals, onboarding emails, status updates and reports follow the same pattern every time, but still eat hours of human attention every week.
Small business gets the leftovers
Enterprise AI is for enterprise budgets. Most AI sold to small business is a chatbot builder or a prompt pack. We build the real thing at a scope that makes sense for your size.
Behind the counter. In front of your customers.
Custom AI that runs the work inside your business, and AI that answers your customers the moment they reach out. Need it running this month? Start with Front Desk.
Your business, with an AI that actually knows it.
Custom Claude environments built around your workflows. Commands, skills, and context all tuned to how your business operates. A team member that knows your services, your clients, your tone, and works at the speed of thought.
- ✓Custom slash commands for your most repeated tasks
- ✓Connected to your CRM, billing, calendar, and email
- ✓Built-in brand voice and deep business context
- ✓Automates onboarding, proposals, reporting, and comms
- ✓Runs in your environment, so you own everything
- ✓Multi-agent orchestration for complex workflows
Replace your contact form with something that actually converts.
Smart conditional flows that guide visitors through a branded experience, asking the right questions, branching on their answers, generating a personalised report by email. Leads qualify themselves and arrive pre-briefed.
- ✓Multi-step conditional logic, not a chatbot widget
- ✓AI-generated personalised report delivered by email
- ✓Pre-qualifies leads before they reach your inbox
- ✓Embeds into your Astro or WordPress site natively
- ✓Captures leads at peak intent, when perceived value is highest
- ✓CRM and email automation on submission
Every DM and text answered in seconds, and booked into your calendar.
Not ready for a custom build? Our AI front desk replies on Instagram, Facebook, WhatsApp, SMS and your website, qualifies the enquiry and books it in the chat. Built, launched and tuned by us, live in 14 business days.
From
$397/month
See Front DeskNot every model is built for business.
We chose Claude by Anthropic deliberately, and we run it ourselves before recommending it to anyone.
Reasoning that holds up
Claude handles complex, multi-step instructions without losing context. It follows nuanced business logic, maintains tone across long tasks, and knows when to ask rather than assume.
Safety-first architecture
Anthropic's Constitutional AI research makes Claude honest, helpful, and bounded. In our own testing it is less likely to invent answers or step outside the guardrails we set, which is why we build on it.
Built for agentic use
Claude's API and MCP (Model Context Protocol) support make it the ideal backbone for autonomous agents: tools, memory, multi-agent orchestration, and real-world integrations all work cleanly.
We didn't read about this.
We built it for Shadowtek first.
Every system we offer a client, we run ourselves daily. These are real tools in production.
EVA
Executive Assistant & Chief of Staff
EVA runs the business with us: triaging email, sweeping the support queue, drafting client replies in our voice, watching infrastructure, and surfacing what needs a decision. Scheduled around the clock, escalates the right things, and never sends without approval. She reaches the whole stack through a Model Context Protocol server we built ourselves: 550+ tools across 18 platforms, on one authenticated connection.
She answers text messages too, in about five seconds, with every decision logged, including every decision to stay quiet. See how that works →
EVA answers your email.
She also answers your texts.
Every text answered in about five seconds, filed, and logged, including the ones she decides not to answer.
Texts arrive at all hours, land in a personal inbox, and get handled by memory and guilt. Nothing becomes a ticket, so nothing gets measured or followed up, and the owner never switches off. EVA reads every inbound message, decides whether it warrants a reply, sends one in your wording, and writes the reason to an audit log.
- ✓ Knows when to stay quiet. Fifteen ordered checks run on every message. The first one that matches stops the chain, and its name goes in the log, so silence is always explainable.
- ✓ Won't interrupt you. If you're already mid-conversation with someone, EVA stays out of it. An automated "we'll come back to you" in the middle of a live exchange is worse than silence.
- ✓ Can't loop, can't run away. Cooldowns are claimed before a reply is sent, and hard daily caps mean there's a ceiling on what the system can ever send, whatever goes wrong.
- ✓ Preview before it's live. Check exactly what any person would receive, and why, without sending anything. The preview runs the same code as the live path, so it can't drift.
- ✓ Can't be left on by accident. Holiday mode is a dated window, not a switch. It expires when you're back, and the reply carries the actual return date. The kill switch is one tap.
- ✓ Tells you when it's broken. A check every four hours proves it can send, is still receiving, and that replies are landing. A missed signal raises the alarm, rather than the system going quiet and hoping.
What it deliberately doesn't do
- Doesn't answer for you. It acknowledges and routes, never pretends to resolve the request.
- Doesn't have opinions about content. The wording is yours, written once, in your voice.
- Doesn't join group chats.
- Doesn't reply to strangers by default.
* Illustrative. Names, numbers and message bodies are invented. The live system logs the same fields.
The log found something we hadn't
On day four it showed EVA had answered a client 34 seconds before Steve did, twice in three days. Nobody designed for that. It's now a measured, logged number rather than an impression, which is the entire reason every decision gets written down.
We pointed it at our own number first. It's been running unattended since 31 July 2026, answering real clients, verified against real hardware as well as in tests. Client builds are scoped per engagement: a dedicated business line we provision, no hardware, and nothing to install. Your existing personal number stays yours.
We didn't buy the integrations.
We built the server.
Everything EVA does, she does through one Model Context Protocol server we wrote and run on Cloudflare Workers. It isn't a chain of third-party connectors or a no-code automation platform. It's a single authenticated endpoint, one module per platform, that we extend whenever a job needs something new.
That's why the integration question is rarely a blocker. If your stack includes something internal, legacy, or too niche to appear on anyone's connector list, it isn't a dead end: it's another module. We've written 44 of them.
What's wired today
- 112
Cloudflare
DNS · WAF · Workers · Pages · R2/KV/D1 · Tunnels · Images · Turnstile
- 102
Google Workspace
Gmail · Drive · Calendar · Sheets · Docs · GA4 · Search Console · Admin
- 48
MailerLite
Multi-account
- 44
Better Stack
Uptime · Telemetry
- 43
GitHub
Repos · PRs · Issues · Actions · Security alerts
- 38
xCloud
Hosting · Firewall & security
- 28
YouTube
Content · Community · Analytics
- 26
WHMCS
Billing & clients
- 25
WHM / cPanel
Server management
- 20
Publer
Social scheduling
- 17
Google Ads
Campaigns · Keywords · Reporting
- 15
ManyChat
Conversational flows
- 11
ThriveDesk
Support tickets
- 9
Xero
Accounting
- 7
WhatsApp
Business messaging
- 6
Wasabi
Object storage
- 5
Uptime Kuma
Self-hosted monitoring
- 5
Todoist
Tasks
Counts are generated from the server source, not maintained by hand. Every tool declares whether it reads or writes, and destructive operations are flagged separately.
And the rest of the toolkit
/new-project
Scaffolds a new client project with full brand and tech context in seconds: Astro config, CLAUDE.md and git structure, all in one command.
click to run →
/brand-guidelines
Generates on-brand copy, colour usage, and tone guidance on demand, for Shadowtek or any client.
click to run →
/commit
Writes structured, semantic git commits following our conventions automatically. It reads the diff and writes the message.
click to run →
WHMCS integration
AI that looks up client invoices, service status, and billing history in plain English, without opening the admin panel.
click to run →
Support triage agent
Incoming support tickets classified and prioritised by urgency, client tier, and issue type, before a human touches them.
click to run →
Lead qualification flow
The partner website guide: three questions, smart branch logic, and a qualified brief delivered to the inbox. Live on shadowtek.com.au.
click to run →
* Terminal demos are illustrative. The actual agents are running live and do not have a retro aesthetic.
Built because we needed it.
Proven because we ran it first.
Shadowtek AI didn't start as a product. It started as Steve Dey solving his own problem: building AI agents to run Shadowtek faster and better. Once proven internally, a partnership with Adam Benz from Lead Laundry turned it into something scalable: agentic systems for marketing, lead generation, and client workflows that work in the real world.
Founder
Steve Dey
shadowtek.com.au"I got tired of watching capable businesses drown in repetitive admin while 'AI tools' gave them a chat window and called it automation. I built something that actually does the work."
Partner
Adam Benz
leadlaundry.com.au"The lead qualification flows we run through Shadowtek AI don't just collect contacts — they arrive pre-briefed, pre-qualified, and ready to buy. The conversion difference is measurable from day one."
What it looks like in the real world.
Every industry has repetitive, high-stakes admin. Here's where agents make the real difference.
Trades & Construction
Job enquiry flow
Homeowner answers 5 questions about their job. Agent generates a scoped brief and estimated range, sent to the tradie and the lead instantly with no back-and-forth.
Professional Services
Pre-consult qualifier
Law firm, accountant, or consultant. Client answers intake questions. Agent drafts a personalised brief for the practitioner before the meeting starts.
Web & Creative Agencies
Internal AI system
Custom Claude setup with full agency context. Writes proposals, briefs, and client updates in your voice, on command. Knows your stack, your clients, your pricing.
Real Estate
Property match flow
Buyer answers questions about goals, budget, and lifestyle. Agent generates a personalised suburb shortlist with reasoning, delivered as an instant branded report with no agent time required.
Need enquiries answered and booked too? See Front Desk →Health & Allied Health
Patient intake agent
New patient completes a guided intake flow. Agent summarises history, flags key concerns, and generates a structured brief for the practitioner, ready before the consult.
Need enquiries answered and booked too? See Front Desk →E-Commerce & Retail
Post-purchase workflows
Agent monitors orders, triggers personalised follow-up sequences, handles routine support queries, and flags edge cases for human review, all without manual intervention.